Support and FAQ for the Chrome extension.
Open the Chrome Web Store listing and click «Add to Chrome». The icon will appear in your browser toolbar — click the puzzle icon next to the address bar and pin it for easy access.
Chrome 120 or later. The extension uses Manifest V3 APIs that are stable from this version onward.
It should work in any Chromium-based browser that supports Manifest V3 extensions. We test only against Chrome itself; other browsers are best-effort.
A 0–100 rating based on four sub-scores: Structured Data, Discoverability, Content Freshness, and Category Benchmark. Higher = better AI visibility. The exact weights are documented in the extension's open-source repository.
Two of the four categories (Content Freshness, Category Benchmark) require the site to be present in our Sofair index. If your site is not indexed yet, you can submit it for free during pre-launch — there's a CTA in the popup labelled «Submit to Sofair workshop».
Common causes: no JSON-LD / Schema.org markup, missing /llms.txt or /ai-info.json, robots.txt blocking AI crawlers (GPTBot, ClaudeBot, PerplexityBot, Google-Extended), or no /sitemap.xml. The «What to improve» section in the popup lists actionable recommendations.
Either the page genuinely lacks AI-friendly signals, or the page is dynamically rendered and the extension's quick probe didn't catch a value. Try reloading the page first, then click the extension icon again.
Only the domain of the tab where you click the icon (e.g. example.com), sent to our server to check our index. We never receive your browsing history, page content, or personal information. Full policy: sofair.ai/extensions/privacy/sofair-scanner.
Chrome shows this generic warning for the activeTab + scripting permission combo, but in practice the extension only activates on a tab at the moment you click its icon, and only reads public metadata (JSON-LD tags, robots.txt, etc.). It cannot read your data on other tabs.
No. Crash reporting via Sentry is opt-in — you must explicitly enable it in the Options page. By default the Sentry SDK is never loaded into your browser.
English (default), Russian, and Hebrew (with right-to-left layout). The language is auto-detected from your Chrome UI language; you can override it with the EN · RU · HE switch in the popup footer.
Open the popup, scroll to the footer, and click the language code you want. The popup reloads instantly. Your choice is remembered for future sessions.
This means the extension couldn't reach our API. Check your network connection. If you're on a corporate VPN or proxy that blocks sofair.ai, the extension cannot function. Click the retry button to attempt again.
The server expects a newer version of the extension than the one you have installed. Open chrome://extensions/ and click the update button, or wait — Chrome usually pulls updates automatically within a few hours.
This is rare. Try reloading the page and clicking the icon again. If it happens repeatedly, open Chrome DevTools on the popup (right-click in the popup → Inspect) and check the Console tab for errors — include the error text in your support email.
Still stuck? We'll help.
[email protected]